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	<title>Cindy Ronzoni &#187; crisis communications</title>
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	<link>http://www.cindyronzoni.com</link>
	<description>A blog about digital media, PR and other such things</description>
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		<title>Best Customer Service Practices Include the Human Touch</title>
		<link>http://www.cindyronzoni.com/customer-practices-include-human-touch.html</link>
		<comments>http://www.cindyronzoni.com/customer-practices-include-human-touch.html#comments</comments>
		<pubDate>Sat, 23 Jul 2011 04:19:33 +0000</pubDate>
		<dc:creator>Cindy Ronzoni</dc:creator>
				<category><![CDATA[Corporate Communications]]></category>
		<category><![CDATA[Digital Media]]></category>
		<category><![CDATA[Electronics]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[Random Thoughts]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Cindy Ronzoni]]></category>
		<category><![CDATA[cindyronzoni.com]]></category>
		<category><![CDATA[crisis communications]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Hospital]]></category>
		<category><![CDATA[mediocre service]]></category>
		<category><![CDATA[phone trees]]></category>
		<category><![CDATA[wi-fi]]></category>

		<guid isPermaLink="false">http://www.cindyronzoni.com/?p=1982</guid>
		<description><![CDATA[Cindy Ronzoni discusses the best way to have great PR is to provide excellent customer service. Do you leave your customers hanging on a phone tree? Or waiting to music for over two minutes? <a href="http://www.cindyronzoni.com/customer-practices-include-human-touch.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Arnold&#8217;s PR Problem</title>
		<link>http://www.cindyronzoni.com/arnolds-pr-problem.html</link>
		<comments>http://www.cindyronzoni.com/arnolds-pr-problem.html#comments</comments>
		<pubDate>Wed, 18 May 2011 04:21:30 +0000</pubDate>
		<dc:creator>Cindy Ronzoni</dc:creator>
				<category><![CDATA[Corporate Communications]]></category>
		<category><![CDATA[Digital Media]]></category>
		<category><![CDATA[Entertainment]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Politics]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[Television]]></category>
		<category><![CDATA[Arnold Schwarzenegger]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[celebrity coverage]]></category>
		<category><![CDATA[crisis communications]]></category>
		<category><![CDATA[damage control]]></category>
		<category><![CDATA[high-profile separations]]></category>
		<category><![CDATA[love child]]></category>
		<category><![CDATA[Maria Shriver]]></category>
		<category><![CDATA[paparazzi]]></category>
		<category><![CDATA[political scandals]]></category>
		<category><![CDATA[private matters]]></category>
		<category><![CDATA[scandals]]></category>
		<category><![CDATA[spin]]></category>
		<category><![CDATA[state government]]></category>

		<guid isPermaLink="false">http://www.cindyronzoni.com/?p=1809</guid>
		<description><![CDATA[Cindy Ronzoni offers PR advice to Former Governor Arnold Schwarzenegger regarding his latest situation fathering a love child? How would you advise him to handle the delicate situation? <a href="http://www.cindyronzoni.com/arnolds-pr-problem.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>HOW TO SET UP A TWITTER ACCOUNT</title>
		<link>http://www.cindyronzoni.com/set-twitter-account.html</link>
		<comments>http://www.cindyronzoni.com/set-twitter-account.html#comments</comments>
		<pubDate>Wed, 16 Mar 2011 02:07:44 +0000</pubDate>
		<dc:creator>Cindy Ronzoni</dc:creator>
				<category><![CDATA[Corporate Communications]]></category>
		<category><![CDATA[Digital Media]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Television]]></category>
		<category><![CDATA[#japan]]></category>
		<category><![CDATA[Cindy Ronzoni]]></category>
		<category><![CDATA[cindyronzoni.com]]></category>
		<category><![CDATA[crisis communications]]></category>
		<category><![CDATA[earthquake]]></category>
		<category><![CDATA[how to]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[tsunami]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.cindyronzoni.com/?p=1663</guid>
		<description><![CDATA[If you are perplexed how to set up a Twitter account, Cindy Ronzoni shows you how in this screen cast. <a href="http://www.cindyronzoni.com/set-twitter-account.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>A Tough PR Act to Follow &#8211; Robert Gibbs</title>
		<link>http://www.cindyronzoni.com/tough-pr-act-follow-robert-gibbs.html</link>
		<comments>http://www.cindyronzoni.com/tough-pr-act-follow-robert-gibbs.html#comments</comments>
		<pubDate>Wed, 05 Jan 2011 20:08:54 +0000</pubDate>
		<dc:creator>Cindy Ronzoni</dc:creator>
				<category><![CDATA[Corporate Communications]]></category>
		<category><![CDATA[Politics]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[crisis communications]]></category>
		<category><![CDATA[President Barak Obama]]></category>
		<category><![CDATA[press secretary]]></category>
		<category><![CDATA[Robert Gibbs]]></category>
		<category><![CDATA[The White House]]></category>
		<category><![CDATA[Tony Snow]]></category>
		<category><![CDATA[White House Spokesperson]]></category>

		<guid isPermaLink="false">http://www.cindyronzoni.com/?p=1335</guid>
		<description><![CDATA[PR vet Cindy Ronzoni applauds White House Spokesman Robert Gibbs for knowing the right time to step down. PR is a tough daily grind when on the front lines.  Cindy provides a list of requirements for anyone wishing to take up his reins as press secretary. <a href="http://www.cindyronzoni.com/tough-pr-act-follow-robert-gibbs.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Foursquare Needs Some PR and PC Cleaning</title>
		<link>http://www.cindyronzoni.com/foursquare-pr-pc-cleaning.html</link>
		<comments>http://www.cindyronzoni.com/foursquare-pr-pc-cleaning.html#comments</comments>
		<pubDate>Thu, 09 Dec 2010 22:53:14 +0000</pubDate>
		<dc:creator>Cindy Ronzoni</dc:creator>
				<category><![CDATA[Digital Media]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Cindy Ronzoni]]></category>
		<category><![CDATA[cindyronzoni.com]]></category>
		<category><![CDATA[crisis communications]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Foursquare]]></category>
		<category><![CDATA[freedom of speech]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[messages]]></category>
		<category><![CDATA[personal branding]]></category>
		<category><![CDATA[positive communication]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[Social media strategy]]></category>

		<guid isPermaLink="false">http://www.cindyronzoni.com/?p=1306</guid>
		<description><![CDATA[Social Media pro Cindy Ronzoni weighs in the recent rash of vulgar listings on Foursquare. She believes Foursquare should institute policies on acceptable words and phrases and ban the use of just dumb blue humor.  <a href="http://www.cindyronzoni.com/foursquare-pr-pc-cleaning.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>The Importance of Controlling PR Messages</title>
		<link>http://www.cindyronzoni.com/importance-controlling-pr-messages.html</link>
		<comments>http://www.cindyronzoni.com/importance-controlling-pr-messages.html#comments</comments>
		<pubDate>Fri, 05 Nov 2010 18:31:42 +0000</pubDate>
		<dc:creator>Cindy Ronzoni</dc:creator>
				<category><![CDATA[Corporate Communications]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[Cindy Ronzoni]]></category>
		<category><![CDATA[cindyronzoni.com]]></category>
		<category><![CDATA[crisis communications]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[message]]></category>
		<category><![CDATA[messages]]></category>
		<category><![CDATA[on message]]></category>
		<category><![CDATA[positive communication]]></category>
		<category><![CDATA[Social media strategy]]></category>

		<guid isPermaLink="false">http://www.cindyronzoni.com/?p=1215</guid>
		<description><![CDATA[PR specialist Cindy Ronzoni is a firm believer in creating a six-week communication plan that outlines your company's messaging objectives. <a href="http://www.cindyronzoni.com/importance-controlling-pr-messages.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>PR AND SOCIAL MEDIA GO HAND IN HAND</title>
		<link>http://www.cindyronzoni.com/pr-social-media-hand-hand.html</link>
		<comments>http://www.cindyronzoni.com/pr-social-media-hand-hand.html#comments</comments>
		<pubDate>Mon, 01 Nov 2010 05:01:37 +0000</pubDate>
		<dc:creator>Cindy Ronzoni</dc:creator>
				<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Media or Business Conferences]]></category>
		<category><![CDATA[Cindy Ronzoni]]></category>
		<category><![CDATA[cindyronzoni.com]]></category>
		<category><![CDATA[crisis communications]]></category>
		<category><![CDATA[messages]]></category>
		<category><![CDATA[personal branding]]></category>
		<category><![CDATA[positive communication]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[ProductCampSoCal]]></category>
		<category><![CDATA[Social media strategy]]></category>

		<guid isPermaLink="false">http://www.cindyronzoni.com/?p=1178</guid>
		<description><![CDATA[Cindy Ronzoni addresses what will be discussed regarding her panel at this Saturday's ProductCampSoCal. Cindy will be  speaking from the point of view that public relations is an integral part in the branding process.  <a href="http://www.cindyronzoni.com/pr-social-media-hand-hand.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>GOOD PR STARTS AT HOME</title>
		<link>http://www.cindyronzoni.com/good-pr-starts-at-home.html</link>
		<comments>http://www.cindyronzoni.com/good-pr-starts-at-home.html#comments</comments>
		<pubDate>Fri, 08 Oct 2010 23:14:09 +0000</pubDate>
		<dc:creator>Cindy Ronzoni</dc:creator>
				<category><![CDATA[Corporate Communications]]></category>
		<category><![CDATA[Digital Media]]></category>
		<category><![CDATA[Entertainment]]></category>
		<category><![CDATA[Job Search]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[Cindy Ronzoni]]></category>
		<category><![CDATA[cindyronzoni.com]]></category>
		<category><![CDATA[crisis communications]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[messages]]></category>
		<category><![CDATA[personal branding]]></category>
		<category><![CDATA[positive communication]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[Social media strategy]]></category>

		<guid isPermaLink="false">http://www.cindyronzoni.com/?p=1090</guid>
		<description><![CDATA[R people need to be friendly. I am embarrassed that I even have to write this statement. But, I am mortified to meet other colleagues that are not friendly to the press nor to people around them. Being relational in this field is a must. <a href="http://www.cindyronzoni.com/good-pr-starts-at-home.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Twitter is the New Wire Service</title>
		<link>http://www.cindyronzoni.com/twitter-is-the-new-wire-service.html</link>
		<comments>http://www.cindyronzoni.com/twitter-is-the-new-wire-service.html#comments</comments>
		<pubDate>Thu, 12 Aug 2010 05:06:01 +0000</pubDate>
		<dc:creator>Cindy Ronzoni</dc:creator>
				<category><![CDATA[Corporate Communications]]></category>
		<category><![CDATA[Digital Media]]></category>
		<category><![CDATA[Entertainment]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Television]]></category>
		<category><![CDATA[Cindy Ronzoni]]></category>
		<category><![CDATA[cindyronzoni.com]]></category>
		<category><![CDATA[Corey Pavin]]></category>
		<category><![CDATA[crisis communications]]></category>
		<category><![CDATA[ESPN]]></category>
		<category><![CDATA[messages]]></category>
		<category><![CDATA[personal branding]]></category>
		<category><![CDATA[positive communication]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[Ryder Cup]]></category>
		<category><![CDATA[Social media strategy]]></category>
		<category><![CDATA[Tiger Woods]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.cindyronzoni.com/?p=984</guid>
		<description><![CDATA[So the question really is ...are press conferences things of the past? In the past, news was usually broken by a scheduled press conference. But, today, celebrities/politicians and those in the public eye are taking matters in their own hands.  No longer do these public figures need to rely on an establishment or a PR firm to announce their latest endeavors.  Now, they can just tweet it and the results are just as effective as a press conference.  <a href="http://www.cindyronzoni.com/twitter-is-the-new-wire-service.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Business Plans and PR &#8211; A Necessary Ingredient</title>
		<link>http://www.cindyronzoni.com/business-plans-and-pr-a-necessary-ingredient.html</link>
		<comments>http://www.cindyronzoni.com/business-plans-and-pr-a-necessary-ingredient.html#comments</comments>
		<pubDate>Tue, 27 Jul 2010 00:53:24 +0000</pubDate>
		<dc:creator>Cindy Ronzoni</dc:creator>
				<category><![CDATA[Corporate Communications]]></category>
		<category><![CDATA[Digital Media]]></category>
		<category><![CDATA[Entertainment]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[AMC]]></category>
		<category><![CDATA[Business plan]]></category>
		<category><![CDATA[cindyronzoni.com]]></category>
		<category><![CDATA[crisis communications]]></category>
		<category><![CDATA[Mad Men]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Television]]></category>

		<guid isPermaLink="false">http://www.cindyronzoni.com/?p=942</guid>
		<description><![CDATA[Did you happen to watch the premiere of AMC's "Mad Men" this week? If you did, you might have noticed that the premiere episode was titled "Public Relations." And with that, executive producer Matt Weiner wrote an excellent episode that showed off the true power of Public Relations in the work environment.  His writing prompted me to write this post to remind all business owners that when writing business plans - do not forget to add in public relations to gain attention. <a href="http://www.cindyronzoni.com/business-plans-and-pr-a-necessary-ingredient.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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