Tag Archives: Cindy Ronzoni

Company Headlines

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For those people who are around me on a regular basis they often hear me say the following statement: “The hardest PR to do is always your own.” This statement is so true and one that I have to remember myself.

With that, I want to share a bit about some of my recent accomplishments concerning some “fun” press mentions I’ve gotten for my clients. I had a wonderful few months assisting The Television Critics Association, National Geographic Channel’s “Chasing UFOs” and “Locked Up Abroad,” and the emerging cable network and VOD channel FEARnet.

I’ve been a consistent blogger up until recently when my daylight hours got a way from me — I’m sorry that I haven’t been sharing PR tips and social media tricks, but I’ve involved in garnering some signature work and learning more about my trade. I’ll share those insights with you soon, but for now here’s a quick re-cap of some of the strategies I’ve been a part of or ones that I created on my client’s behalf.

CableFAX and Chasing UFOs Interview

 

NATGEOTV’s USA Today Front Page Media Break on “Chasing UFOs”

FEARnet full-length feature in Broadcasting & Cable

Simplifying Public Relations

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The Salvation Army Knows How to Relate On All Fronts - That's Good PR. Flickr credit: Tojosan

Yesterday I was interviewed by at third-year college student for an assignment in one of her public relations classes.  I do about a dozen of these a year for various students and I love how each one is always different. This particular student wanted me to define what public relations is…and so I threw it back in her court to answer first. She gave a very intelligent long answer about like its caring for a brand and communicating messages effectively through the use of journalists. But I told her my answer was in the title. Public Relations is just that. Public – Relations.

KEEP PR SIMPLE

It’s all about how you relate to the public, the media, colleagues, companies…public relations is about relating in any form or fashion.  It’s really that simple.

Public relations professionals are only as good as their contacts and as good as their strategies for spreading a message.  And that’s why social media is the perfect complement to public relations. Success on that platform deals with how well a person can provide engaging content.

Sometimes when looking for an answer, its right in front of your face. PR people often forget that at the end of day that it is how well we are able to communicate to others how they should write about whatever we are representing.  Therefore, for anyone starting out in the PR field or for those who are responsible for that area in their job, they should heed these simple suggestions.

TIPS FOR PR SUCCESS

(1). Don’t ever assume people will write about your product. Great content will get covered if its story is told interestingly for coverage.

(2.) A press release on its own is never a good strategy for pick up. Distributing press releases over a wire will not garner top-notch results, because you need to send it to a targeted list of people whom you know that cover that sort of product. It’s a left-right punch.

(3.) Relationships are the key to any business. Therefore, build up your followers and fans so that when you need some help in starting a movement, you have a terrific base to start from and grow upon. Keep meeting people online and in person – every connection made does present some opportunity.

Yep, it’s that simple. If you know how to relate to others, then you are on your way being a success in public relations. That’s my PR tip for the day.

Cindy Keeps It Simple

Cindy Ronzoni is a public relations veteran who has been building media relationships her entire career. She often speaks to college students and provides seminars to train small business professionals. In all her efforts, she exhorts simplicity in all that she does.

 

How Not Improving Can Help Your Business

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Why Mess With a Greatness

Did you happen to catch today’s Wall Street Journal front page feature on paper clips? Yes, I just wrote paper clips.

At first I thought this was an odd, boring choice for a story selection, and I pondered why this premier publication would devote prime real estate to such an ordinary product.  It didn’t take me long, a couple of sentences, to get its point.  I learned that a paper clip is rare because it has withstood its classic design for over 100 years. How many things can you say that about?

This thought led me to further thought about whether we should keep certain things that work well alone and stop slapping “new improved” stickers on just about everything that gets sold or consumed.

DOES EVERYTHING HAVE TO BE NEW AND IMPROVED?

I mean we’ve all heard this statement before, if it ain’t broken don’t fix it.

I don’t like that statement – but, in this case it certainly applies. Paper clips are still as relevant today as they were the day they were introduced into the marketplace in 1903. Sure, you can add colors to them or designs or coat them in plastic. But at the end of the day is there any better tool to fix papers without leaving a mark, to un-clog glue bottles or clean under your finger nails in a pinch?

With that being said, are there things about your business or the work that you do that you shouldn’t improve upon because they work well?

A CLASSIC BUSINESS PLAN

Here’s what I would say about my PR business. No matter what new whiz-bang social media tool that comes out, I don’t want to lose personal connection and phone calls. My business success lies in having connections with real people, journalists, and I’ve built up those relationships through the years by having conversations with them over the phone or in-person. That’s really my business secret, my paper clip, if you will and one that I hope to never change.

 

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Cindy Ronzoni Authors Informational Brief on The Social Aspects of Communication

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FOR IMMEDIATE RELEASE    Contact: Steve Jones
July 27, 2011
(202) 222-2373 sjones@cablecommunicators.org

ACC Releases Informational Brief “The Social Aspects of Communication”
An Overview of Social Media Practices in Corporate Public Relations for Cable

Washington, D.C. – Today, the Association of Cable Communicators (ACC) released the July 2011 issue of ACCbriefs, “The Social Aspects of Communication” and posted the paper on the association’s Web site. The thrust of the publication is to provide a current overview of Social Media tools and techniques cable communicators are utilizing to enhance their overall communication effectiveness and meet their business objectives.

“The value of the July issue is that it lays out specific examples regarding how both cable operators and programming networks are utilizing the power of these social media tools,” said Steve Jones, executive director of ACC. “It goes on to site how these new technologies are used for customer engagement, media relations, issuing official statements, and responding to the always-on news cycle.”

The paper is authored by Cindy Ronzoni, founder and CEO of Social Spread Media, a digital public relations agency specializing in social and traditional media. She has over 20 years of public relations and corporate communications experience with senior positions at Fox Entertainment, Fox Cable, Game Show Network and Lifetime Networks.

The brief is available online at http://www.cablecommunicators.org/resources_briefs.php and is being distributed to ACC members via e-mail. ACCbriefs provide clarity on complex industry and communications issues and are designed for communications, public affairs, government relations, executive office and other staff members who need a clear, concise, subject-oriented guide from the cable perspective on industry topics.

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The Association of Cable Communicators (ACC) is the only national, professional organization specifically addressing the issues, needs and interests of the cable industry’s communications and public affairs professionals. The association’s mission is to develop and promote cable communications excellence through professional development to help achieve industry and corporate goals. ACC works to enhance each member’s status and influence through skill building and professional development. For more information on ACC, go to www.cablecommunicators.org.

Best Customer Service Practices Include the Human Touch

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Clever Way for A Customer to Make A Point!

Are businesses ever allowed to provide mediocre customer service? Is it okay to leave customers hanging on a phone tree for more than five minutes? Are there industries that should provide excellent service more so than others?

The answer to all three questions above is a resounding NO-at least that’s my $0.02 worth. But, unfortunately, we all experience poor service on a daily basis as customers even from blue-chip enterprises to boot.

If you are a small business owner you are probably cringing at this thought because YOU know that your success lies in the quality of your customer service. So then why do we allow large conglomerates to do that to us all the time? Why do we still give these companies our precious dollars, especially when we expect more out of own business services?

Today I experienced such an experience. Unfortunately, I am dealing with medical issues associated with a loved one. As such, I had to wait for four hours in a hospital lobby while a family member had tests conducted. Since I was just sitting there I had hoped that I could log on to the Internet and quietly get some work completed. I was pleasantly surprised to find out that they had a daily wi-fi access code, however, I soon found out that the system does not allow access to Apple devices only PCs. Say WHAT???

PHONE TREES DRIVE YOU UP A TREE!

I think I'll Skip This Place.

This wasn’t a life-threatening situation and I could do other work offline, but this example just got me thinking about all the other times that I’ve been frustrated by poor customer service. I attend dozens of small business connector meetings and each always stresses the importance of guest relations. So why is excellent customer service applicable to small owners and not large conglomerates?

A HUMAN VOICE GOES A LONG WAY IN CUSTOMER SERVICE

I would rather do anything than call my satellite provider, healthcare company or phone service. I know that when I call them I’ll be sitting there for a while. Phone trees that put you in sequence are annoying as are the companies that don’t provide any voice connection like Facebook. Most tech companies now provide email customer service and hide their main phone numbers. I don’t care how great you are in answering email support questions, yes I’m including Google, in this rant as well. There are times when a human voice is the best possible service a company can provide.

What companies drive you crazy with poor support and what companies do you think deserve some applause. Do tell.

PR TIP: TAKE A STANCE TO HAVE YOUR VOICE HEARD

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Gray is Never a Safe Area Nor A Marketing Choice

One thing you are never going to hear from a medical doctor is that you’re half-pregnant. A woman is either pregnant or not. There are no other alternatives. It’s black or white, not gray. But, this doesn’t mean you can’t be half-pregnant in regards to business and/or marketing. In fact, in my humble opinion, I feel this diagnosis of late is in epidemic proportions.

How I define half-pregnancy in marketing and business is as such: “Trying to offend anyone or anything by choosing a side, even when a side is presented.” Again, this my definition and is not official.

GO AHEAD AND TAKE A SIDE

Half-pregnancy is a common practice in politics. Politicians are always trying to walk a fine line to please all parties. They are very careful when they make “stands” on issues and subjects that they try to make sure that both political parties will agree to some or all of the parts.

It’s this ‘not wanting’ to offend that impregnates the situation. And, that tightrope places that “said” person or thing in the vast and valueless wasteland of the dreaded “gray area.” Whenever you set out to become like Switzerland (slang meaning – not making waves or taking any sides… being neutral), then you are setting yourself up to not gain attention. Its similar to this saying – ‘When a tree falls in a forest and no one is around to hear it, does it make noise?’

Taking a stance, side and position is important in making noise. Politicians want to be remembered and not forgotten because their words lacked opinion or substance.  But in this day and age of transparency (being authentic), it’s very easy for people to find out information. If you want to hold the line that you don’t have a particular agenda, they can find out in a matter of seconds if that’s indeed true.

Hello, I've Fallen and I Can't Get Up! Does anyone hear me?- Flickr Credit: Sage

To make this point a bit clearer, let’s look at this hypothetical situation.  Jane Doe is running for State Governor and she says as a female she believes that women should have the right to choose what happens to their own bodies and that birth begins at the moment of conception. She is referring to both the pro-life and pro-choice abortion movements with her professed beliefs.  But, she has regularly attended pro-life rallies and fundraisers as a part of her Catholic parish, as such it would be easy to figure out she leans more toward that cause. Which to me is fine. I am trying to make the point here that is fine to take sides, in fact its beneficial. Be who you are and make stances. Otherwise, the noise you make maybe only heard by you and that’s not a good PR move.

LEARNING THE HARD WAY

I found this out myself.  Here’s what happened to me. When I entered college I wanted to pursue a career as as sportscaster (don’t laugh too hard). With that, I was able to finagle being the guest on a local radio sports show.  It was my first foray into media and I was nervous, yet excited about the opportunity.  Five minutes into the interview he asked me my opinion about who would win the “freeway series,” between The Los Angeles Dodgers and then the California Angels.  I said something to the effect like “both teams seemed to performed strongly in pre-season” – I was in Switzerland, I gave a valueless “gray answer” and boy I got ripped when we went to the next commercial. The local sportscaster told me if I wanted a future in the business, I needed to have an ‘opinion’ on everything and I had to boldly state it. Otherwise, I would never make it. I needed to take a stance; he was right and that thought has stuck with me ever since.

I also often use this statement that I overheard somewhere…”when throwing a dinner party, it’s best to invite guests of differing opinions. Otherwise, it would make for one boring and long dinner discussion if we all agreed on the same subjects.” I so agree. We all can learn from each other.

So I’m taking a stance against the gray area and half-pregnancy and hope that you will call me out if you see me falling into this common practice. Is this something you have experienced too? I’d love to hear your thoughts.

 

5 Best 2011 Emmy Award Screeners

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The Emmy Award Process Is Just That...A Process

The countdown to the Prime Time Emmy Awards has begun.

Well, the process began months ago, when producers/production companies and networks began thinking about which shows, actors and crew would be nominated for TV’s  highest awards. April 29 was the deadline for all entries and since that time, members like me have been inundated with DVD screeners.

THE PR POSTMAN COMETH

For you see, producers, production companies and/or networks, often create DVD screeners which are mailed during the nomination window of March to June 10.  These people think that by investing in screeners that their show has a better chance of being voted on for who in their right mind, besides a TV critic, is able to sample everything on air. It’s impossible.

For over 15 years I have been a member of the Academy of Television Arts & Sciences’ and as such, I have received DVD screeners for that length of time. I love getting them and yes, I do watch them.  They prove extremely helpful when it is time for me to cast my vote. In addition to having an additional opportunity to catch particular shows, I love observing how each DVD is branded. Each has its own unique nuance and price point and so I thought I’d show the DVDs I was mailed this year. For examples, please view the video below.

 

TOP 5 EMMY SCREENERS

As you see, producing and mailing screeners are not a cheap endeavor, it is quite an investment.  However, if I was able to vote on which were the best, these would be my top five.

She's Literally "Torn" Between Them - Spot On Brand Marketing

(1) HBO – They packaged their series, documentaries and specials in easily identifiable box cartons. They use this same box design every year as they should because it’s brilliantly useful and its cover art is stunning.  It reeks of class and prestige and it showcases dozens of shows in a small space. Magnificent.

(2) THE GOOD WIFE - HBO may be my overall winner, but “The Good Wife’s” design and messaging was my top choice for a single program. I do not watch the show, but I am aware that the lead character in the series has been struggling deciding between two men in her life. Therefore, by having a spot in the middle of the package that you have to tear to open was brilliant. The tear literally separates the main character from the two men.

(3.) BIO – I thought Bio’s packaging was extremely smart and classy and compact. They included a page for each of their shows and bundled it all up with one nice case that had a magnetic clasp.

(4.) MODERN FAMILY – I have to give ABC’s “Modern Family” marketing team an A for ambition. They organized a separate photo shoot just for the DVD screener. All others just used gallery photos.

(5.) FRIDAY NIGHT LIGHTS’ DVD screener is a definite keeper. I have to admit my bias here…but I absolutely have loved every minute of this TV series. And its screener is spot on perfect in carrying off the tone and sentiment of the show. Fans of this series will not soon forget it and thanks to the producers, we don’t have to with this screener.  In addition to providing every episode of the last season, they have tucked away in an inside compartment small photographs of key moments and characters in the show.  This extra touch was wonderful just like the show.

Friday Night Lights DVD Screener Carried the Sentiment and Tone of the Show. Hopefully, Emmy voters will have clear eyes and full hearts so it can't lose.

Well, that about wraps it up for me with this post. I hope you have enjoyed this behind-the-scenes peek at the Emmy voting process. I have to be going now for I have a lot of  television to watch before June 24. That’s my deadline to send in my Emmy ballot.

Until next time,

Cindy

 

How To Land the Right Job After College

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Grads: The World is at Your Feet...Copyright All rights reserved by Albert Kenyani Inima

The headline of “How To Land the Right Job After College” may be a bit loaded I know. Landing jobs are difficult for everyone, no matter when you graduated or will graduate. But, I do feel that recent college grads and soon to be college grads can get hired in the positions that they have always dreamed about.  By following a few of these suggestions below, any aspiring employee can get closer to the job of their choice or at least assist in job search.

How do I know? What makes me an expert on this topic?

I’m no job education expert, but I am an experienced executive who has worked at major corporations. I also am skilled in job search, due to a professional program I recently attended thanks to a former employer.  And I often speak at local colleges, so I do have a sense about what college students are feeling these days.  So for those reasons and those reasons alone, I strongly suggest you read on and heed some of my sage advice in this matter.  Here we go.

JOB SEARCH TO DO LIST

(1) When asked what type of job you are looking for..NEVER NEVER NEVER answer this way: “I’ll take anything really, I just need a job.” This is a wrong answer. Go immediately to Point No. 2.

(2). Did you know that 97 percent of all jobs are acquired through networking and people you know? That’s a true fact.  Therefore, if you don’t know what kind of job you want or what company you would like to work for…people like me can’t help you. I have no idea what you majored in or what your passions are. This answer hurts you more than it can ever help you. Never be vague. At least give us something to work with…

Some things that you could say if you aren’t preciously sure of what you are looking are answers like these…”I’m interested in an entry-level position at a national hotel chain (insert area here) and I would like to stay in this area.”  Or “I would like to work for a mortgage company and I will relocate for the best opportunity.” Or “I interested in pursuing a career in the action sports industry. I’d like to work in marketing and promote apparel lines and will relocate if necessary.”

Can you see how these answers are a major improvement? It helps give people a better sense of how they can help you. And people really want to help you. Heck, in this tight economy, everyone knows that we need to help each other.  It’s a given.

(3.) Now that you know what kind of position you want, you need to ask everyone and anyone to help you connect with the right companies and the right people who can hire you.  In job search, shyness isn’t allowed. You’ve got to overcome your job fright. Never be embarrassed when you meet people to immediately ask them if they know anyone in the area of your job search.  This applies to your parent’s friends who come over, your teachers, your pastors, your music teacher, your grocery clerk, your bank teller and your doorman. Heck, even ask people you meet in the elevator. Well, that may be a bit too much, but heck how can it hurt. You have to solicit for your job. I mean I’m constantly having my door bell rung with kids asking me to buy cookies, magazine subscriptions, or wrapping paper to support their school drives. If you could do it then, you can do it now. Say hello and then go into your job spiel…Hi I’m So and So. I’m graduating this month and I am looking for a position in organic farming. Do you know anyone in that field that I could talk to?  Again, don’t be shy. Heck, email me and ask me for help. I’m now a connection for you. Ask people on your Facebook page. Put it out there. We’re here to help.

(4.) If you’re still perplexed about what you want to do…stop right now for I have some homework for you. Write down the five companies where you would like to work. Remember once you get hired, that company is going to grab 40 or more hours of your time a week, so why not work at a company you actually want to work for! Try to work at those companies first.

And then add those companies to your job speech…”Hi I’m a recent graduate of BLANK and I’ve majored in engineering. I am looking for an entry-level position at one of these companies GE, Boeing, Apple, Microsoft or Northrup. Do you know anyone at one of these companies? And if so, would you mind contacting them on my behalf?”

You Should Feel Like A Winner When You Land Your Job

(5.) Be confident and don’t be desperate. You’re in charge of your destiny and your search. You do not have to take any job that comes around. First go after the companies on your target list. Do it. I don’t want you to wake up one morning and regret that you never worked at Facebook. You don’t know until you try. And once you get hired…remember to keep networking for you need to always be ready for your next great job…even if that’s a promotion at the same company.

So go get that job of your dreams. Or least one that is a close match. You have invested a great deal of time and money into yourself going after that college education. 

That’s why you deserve to work at a company that you want as well one that wants you.

If you ever need any encouragement, please contact me. I’d love to pass on more words to help you feel like “Rocky.”

Cindy

Love the Group of Students at Cal Poly Pomona and My Shirt! Thanks again.

(This post is in honor of all the students at Cal Poly Pomona. I’ve had the pleasure of getting to know them over the last semester and from my time spent there, I surely feel our future is in good hands. Congrats Graduates and to everyone else I look forward to seeing you next year!)

 

About the Author: Cindy Ronzoni has spent the majority of her career in entertainment publicity at major corporations. She now wears an additional hat, that of, blogger. She blogs here and at her company’s website: SocialSpreadMedia.com. Feel free to friend her up on Facebook and follow her on twitter. She has a soft spot in her heart for students and is a big supporter of PRSSA local chapters.

 

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