Lance Armstrong Needs to Understand that Honesty is Always the Best PR Policy

Lance Armstrong Will Confess only to Get Something That Benefits Him

Lance Armstrong Will Confess only to Get Something That Benefits Him

As a public relations executive I keep an eye on current events for several reasons, but mostly, to learn from others on how to best communicate during times of crisis. Banned cyclist Lance Armstrong is one of those people who is often embroiled in some sort of controversy (self-created) and as such, he often proves to be a great case PR study, mostly in not what to do when a crisis hits.

I don’t think that there’s anyone who believes that he adhered to the strict guidelines set forth by the U.S. Anti-Doping Agency, and apparently, now he even is backing down from upholding his innocence. He apparently is planning on confessing to using banned substances to gain back his eligibility in some fashion to compete again.

HONESTY IS THE BEST TACTIC

I am writing this post is to prove that “honesty is the best PR policy.” Once a lie is spoken – it becomes a slippery slope to keep defending it. In fact, the truth will always come to the surface and will eventually bite you in the behind.

The advice I always give when I’m involved in situations when someone is faced with a negative event like a DUI arrest, nasty divorce or some type of allegation is to be as honest as you possibly can from the start. I am a firm believer in being proactive in dealing with situations. This is the best way to to disarm the media. Instead of allowing them to ask the questions you don’t want asked…answer them. It leaves them speechless.

Armstrong, on the other hand, left me speechless for other reasons, mostly for how he tried to bamboozle us that he was as white as snow in everything that he was ever accused of by former teammates. He’s flat out lied to reporters, sponsors, colleagues and his fans — he held fast to the fact that he said he never did anything wrong to enhance performances. But, it was proved that he did and since then all his accolades have been wiped clean.

Proactivity is the best PR Practice.

Proactivity is the best PR Practice.

What causes me such disdain is is how he has used every circumstance in life not to give, but to get. And he’s doing it again. He’s not coming forward with the truth because it is something he should do – because it shows character – but to hopefully gain admittance back in to the competitive world. He’s a taker. Opportunist. Liar.

I, for one, think it is an astrocity how little respect he has for others and the world’s  systems. I, for one, hope that his “gaming” of the system ends and that he is held accountable for his actions. The lies must stop and I hope one day he realizes that honesty is the best policy. This man was once highly-respected and now…its hard to find something positive to say. What a sad sad story.

 

Timing is Crucial in PR Pitching

Don't pitch general stories when the news cycle is about a national incident like Sandy. I can’t agree more with this statement, “Timing is Everything.” And I found out how true that quote is first hand when I was recently faced with pitching the U.S. media before, during and after Hurricane Sandy.

The only other time that I have ever had to put my “job” on hold before was for 9/11. I mean that catastrophe affected the entire country and world. Everyone was in shock and the world stood still for those not involved in the rescue efforts.

BE MINDFUL OF THE PR NEWS CYCLE

As a publicist, I found myself in those same 9/11 shoes with Sandy. As warnings were sent to residents on the east to be prepared for the storm of the century the night of October 29 and the following day – all eyes were peeled on TV news channels and second screen devices to see how our fellow Americans were faring. Although, I had information to pitch during that time, I refrained from doing my job knowing it would be irresponsible for me to contact a reporter in any city on those particular days while they are reporting on the general news coverage of the natural disaster.

The point I am trying to make with this post is that there are just some days that you can’t do your job, and that’s okay. Would it have hurt if I sent out a general media pitch? Probably not. Would my pitch have been read during that time? Probably not. Was the news I had to communicate a top priority in the events of the world? No.

So to all those publicists in training reading this post, please be mindful of the news cycle. Refrain from general product pitches during such times as a national disaster, a Presidential election and mass shootings. By not bothering the media during these times, you’ll gain respect as opposed to the real possibility of losing face with them.

Even though the storm is over, I’m still extremely mindful when pitching some of my New York/New Jersey media colleagues. To this day, I start out each pitch wishing them the best for many of them are still not back in their offices and still trying to get their heat and power back on at home. So if pitching media in this area, be real and ask them how they are and mean it before you start selling them your wares. I promise you your goodwill will be noticed and you will stand out.

All My Best,

Cindy

 

 

Company Headlines

For those people who are around me on a regular basis they often hear me say the following statement: “The hardest PR to do is always your own.” This statement is so true and one that I have to remember myself.

With that, I want to share a bit about some of my recent accomplishments concerning some “fun” press mentions I’ve gotten for my clients. I had a wonderful few months assisting The Television Critics Association, National Geographic Channel’s “Chasing UFOs” and “Locked Up Abroad,” and the emerging cable network and VOD channel FEARnet.

I’ve been a consistent blogger up until recently when my daylight hours got a way from me — I’m sorry that I haven’t been sharing PR tips and social media tricks, but I’ve involved in garnering some signature work and learning more about my trade. I’ll share those insights with you soon, but for now here’s a quick re-cap of some of the strategies I’ve been a part of or ones that I created on my client’s behalf.

CableFAX and Chasing UFOs Interview

 

NATGEOTV’s USA Today Front Page Media Break on “Chasing UFOs”

FEARnet full-length feature in Broadcasting & Cable

The Answer to Social Media, Business and Life is Asking Why

Answers to life come through a simple question

The most overlooked word in both life and business is a simple three-letter word, it’s Why.

It’s so simple that we often forget to seek the answer to it and because we do, we are often set adrift and miss our desired goals and targets.

I stumbled upon this little gem when listening to social media guru Brian Solis who waxed eloquently in a recent presentation about how we forget to ask the question why when we build social media platforms. Solis stressed the importance of answering that question when we create our Facebook business pages, our Tumblrs, our Twitter accounts and even Pinterest Boards. It was a valid observation because if we don’t know why we are on these platforms then we won’t be able to achieve our desired results.  For example, if one starts a new Facebook business page is the reason to get more leads for clients, generate email addresses, showcase original content or sell a product? The answer is key in branding and marketing.

Answering Why Isn't Simple

THE WHY OF LIFE

Not only does this question prove beneficial regarding business and social media practice but, it is equally valuable in everyday applications too. Take a look at these Why of Life questions.

  • Why are you in that profession?
  • Why do I feel this way?
  • Why do you want to go to college?
  • Why do you want to marry so and so?
  • Why do you want children?
  • Why do you endorse that particular charity?
  • Why am I reading that article or blog post?

So do yourself a favor, and I’m writing this for myself too – let’s start asking and answering the why’s of life and business so we can achieve the best results in everything we do.

Off answering this question,

Cindy

 

 

Is Facebook ruining relationships?

Facebook is no Match for Dating Relationships

Relationships are hard enough these days, but now, thanks to Facebook being in the picture, they are almost impossible. Well, that’s the message I got when I was recently in the company of 20-somethings who are single. Many told me that they are closing down their pages for they’ve caused them too much unnecessary stress when dating. They said that once they’ve gone on a date and heaven forbid a photo of them on that date hits their walls, subsequently dating havoc ensues.

Yes, if you are in the early stages of the dating process and are dining with several potential suitors, then you are probably getting grief from past dates if the news appears on your wall.

Facebook Gives Many Relationship Definitions

So is Facebook a relationship killer?

Apparently this is a hot issue. Problematic enough that the group I spoke to said they’ve had it and are closing down their pages. To them it is not worth it. They can connect with their friends other ways, like text. So it’s not a big deal not having a personal profile.

And on top of that, I’m sure we all know a few people who have caused some relationship woes by changing out their dating status before telling their significant other. I can only imagine some marriages have been affected by photos as well, especially when the spouse is attending an out-of-town convention.

I’d love to hear your thoughts on this matter and how you deal with this subject on your wall. How do you relate and keep the green eye monster of jealousy at bay with your significant other?

Is dating now harder because of Facebook?

 

 

 

It’s No Longer About Facebook Likes

Happy Days are Here Again for Marketers who give a darn about quality before quantity, thanks to FACEBOOK’s recent innovations with its Timeline Page features. Once upon a time, advertisers and some business owners believed that large fan bases (“Likes”) meant success.  Thanks goodness, that is no longer true with Facebook’s new focus of switching from “Likes” to engaging content as a true measure of striking it rich in the social media world.

Huh?

For those of you who have changed your business pages over to the new Timeline design, you’ll notice that the “Likes” number is now one of the apps (formerly called tabs) on your page.  These apps can move locations from being seen as one of the first four positions to say the eighth app on the second row. When logging on to the Page, only four are shown. You have to hit the arrow button to see the second and third row of apps. As a result, the number of Likes (meaning new “fans”) is not as prominent as before. Sure it’s still on the front page under the Timeline cover, but it’s not as bold as the older version on the left hand side. See Red Bull Facebook example below.

Energy Drink Red Bull is a good example of downplaying the Like app.

Facebook is emphasizing that the number of “Fan Likes” is not as important in generating reach, but rather its the number of people who are engaging with your posts either through liking, commenting or sharing that builds awareness. Facebook feels success lies in the number of people who “share” posts with their community. To them and well me, success lies in viral reach.

Take a look at this Red Bull post which is pinned. (“Pinning” is a new term to business pages – a pinned post stays in the top position on your Facebook wall for seven days.) But, look at the engagement numbers at the bottom.

Facebook Success is Viral Reach

Those numbers are sick for a post. Who wouldn’t want that!

It’s Marketing 101 really. If you were my client, here’s how I would advise you. Let’s say you represent a new software program for tax prep for example. You feel that you need at least 10,000 people to “Like” your page to be successful. So you go out and hire someone on Fiverr.com to give you 600+ Facebook fan likes on your page for $5. Sounds great right? Here’s where it is wrong. Who are you getting as fans? I can guarantee you that the people who like your page, if they really are humans which is doubtful, will never come back to your Page again. They are empty calories. I’d rather you organically grow your numbers with “true” fans of tax preparation materials. Those fans will share your content with their fans for you all share the same passion.  Otherwise, by buying or using Facebook fan adder tools, there are loads out there, you are getting people who aren’t listening to your message and simply walking by your wall never to be seen or heard from again.

I always advise to go organic whenever possible – not only in what you eat, but in social media too.

Cindy's New Facebook Page

I’m in the midst building my own personal Fan page, you can watch my evolution from the start now. Be sure to check it out and I promise I’ll do the same for your’s as well. I’m using it to test out some of the other innovations I’ve seen reported and as soon as I’m ready I’ll be sure to blog about it and share those ideas with you too.

REMEMBER IT IS QUALITY OVER QUANTITY THAT WINS OUT!

 

A Direct PR Tip

The idea for this blog came to while watching the Academy Award nominated Sony film “Moneyball” starring Brad Pitt and Jonah Hill. “Moneyball” is the real-life story of Billy Beane, general manager of the Major League Baseball’s Oakland Athletics. I highly recommend this movie if you haven’t seen it for there’s one scene in the movie that strongly resonated with me for its PR application.

Pitt and Hill are both students of each other's games in MONEYBALL.

There’s one particular section toward the middle of the movie where GM Billy Beane (Brad Pitt) teaches *Asst. GM Peter Brand (Jonah Hill) a lesson on how to fire or trade players. Beane tells Brand that the best way is the quickest way – to come right out and say it with no sugar coating. And after a few beats, I thought that this was great advice for us all.

LESS IS ALWAYS BEST!

I’ve always taught executives and students to say the least amount whenever questioned about a particular subject that is “sticky” like a contract dispute, layoffs, work stoppage or a late delivery and especially if what they say could be used in a court of law.

I also believe it’s best to get right to the elephant in the room and not beat around the bush. If a client was arrested, verify it. If damage was caused by one of your workers say so. Diffuse the situation at hand right away. Hemming and hawing in PR always backfires.

Here’s an example that might help you see exactly what I mean.

Scenario – A reporter called you about something you didn’t want known and now you have a “gotcha” moment. He/she found out something that you didn’t want the press to know. Let’s say that you are firing your CEO and it has leaked. 

Taking a page out of Beane’s book the best response would be…”Yes, Mr. Reporter, it’s true John Doe is leaving our company as CEO and will be pursuing other endeavors.  The separation details are still being worked out and there are no announcements as to a successor.” The Reporter will try to ask you a few more details, but you hold firm and reinterate what you’ve communicated. But, by coming clean and not going further into detail, you’ve diluted the story and taken the wind out of its sails. Therefore, the best approach is a direct reproach. In Beane’s world – a direct approach is just like a fastball pitch. It’s fast, on target and hard to hit.

So practice throwing fastballs and less PR curve balls.

What do you think? I’d love to know.

*The character of Peter Brand is fictional. The real-life Brand is Paul DePodesta who chose not to have his name used in the movie. DePodesta left Beane 18 months after the 2002 season in which the movie is based. DePodesta is a Vice President of player development at the Mets. 

About The Author

When not observing PR trends, Cindy actively seeks out the day’s headlines to communicate and learn from real-life applications and that sometimes does take her to the ballpark.  Bring on Spring Training. Practice pitching.

 

 

The PR Secrets Behind Auto Show Press Days

Fiat gave out the most interesting media tchotchkes - a collector's box and key chain

Ford Motor Company recently invited me, a corporate communications executive and PR industry blogger, to attend the press days at the Los Angeles Auto Show.  Most media attending this event would be reporting on new models for the coming year, hiccups in design and stalled launches…those sort of automobile type stories. I, however, had a different experience and loved observing how each car manufacturer conveyed its corporate messaging through press conferences. So in today’s post, I’m going to let you in on some of the PR magic associated with major car shows. Continue reading “The PR Secrets Behind Auto Show Press Days” »

YouTube Will Soon Give Cable a Run for its Money

Will TV Sets Be Put Out To The Pasture? Flickr Credit: Jonny Baker

“Honey, what’s on YouTube tonight?

It’s hard to believe that question will soon be asked nightly in homes across the globe, isn’t it? Never in my day did I think another content platform would be born that allowed newcomers with the accessibility of something that normally only was available to those with extensive film pedigrees. But, now Google Inc’s. YouTube video service is taking on Hollywood and people are getting the chance to become mainstream or um webstream producers.

Should it Now be Called HollyTube?

In case you didn’t get a chance to read yesterday’s Wall St. Journal article on this matter, YouTube is investing more than $100 million in cash advances (glad someone has that kind of cash!) to have content produced exclusively for the video service.  One of the first content producers who has signed on is Tony Hawk, the skateboarding wunderkind. According to the article, deals are also being worked out with Warner Bros. and News Corp.’s ShineReveille Studio.

The goal for Google is to go after substancial advertising dollars for this fare. Advertisers in the past had been hesitant to sponsor YouTube videos due to the fact of how low quality they were produced and the content.  By YouTube producing “quality” content and building its own channels, the company hopes to take on the cable and broadcast TV industry.

That Darn Lag

No matter how many channels YouTube implements, the one thing that will absolutely keep me from watching is that darn lag time that I experience almost every time I watch something on YouTube via my computers.  You know what I mean? I can’t stand how it stops and starts as it renders. Ugh!

Now, if they invent something to get that fixed..then I might be in.  And soon may checking my local YouTube listings.

How about you? Will you watch YouTube’s soon to be released channels?

 

Can Charlie Get Back His Sheen?

Charlie is Still Driving His Messaging, But Now in a Good Way Credit: Ian White

Can you “win” too much?

In the case of Charlie Sheen, he’s gulping a tall glass of mea culpa and eating humble pie right now for he’s done just that – except his winning wasn’t that, it was the opposite…losing. And now after not being able to handle being fired from a $1.2 million dollar a week paycheck on CBS’ “Two and a Half Men,” he is trying to mop up after himself and doing a PR about-face.

Do you think Charlie will be able to rebound after his unstable recent past?

I know I don’t need to explain Charlie Sheen’s predicament and what led him to start his own crisis management. You all are too well aware of his podcasts, tweets, live shows and contentious battles with his former employers, Warner Bros. TV.

However, all of a sudden Sheen has apparently seen the light. I don’t know where and when the light bulb went off and he started realizing that he was a tornado that was destroying everything and everyone in his path. But, I’m glad he did and I’m happy that he’s trying to make amends wherever and whenever possible.

As a PR practitioner, Charlie Sheen has been an amazing case study to follow. From being a train wreck taking his own PR into his own hands last March, to now, publicly pleading for forgiveness, we all can learn from his mistakes. Sheen is on the Good Ship Lollipop PR train doing whatever he can to be self-deprecating about his past and trying to move forward so he can be perceived as a stable employee, father, son and well, human being. But is that enough?

From firing his longtime publicist early last year, he’s now employed one once again.  And although, he was allowed to be a presenter at the Emmys for ratings, you have admit that it was smart strategy to use that platform to publicly apologize and try to save your face. Can you think of another venue that would allow you to be in front of over 12 million viewers in one swoop?

PR WHIRLWIND

The PR profession is alive and well and in full operation with the triad surrounding Sheen. Not only is Sheen trying to stay in the message, publicists for “Two and a Half Men” are trying to keep their message in the trend whirlwind as well. For no matter how you slice it, when Sheen speaks, the media and public listen. When someone from “Two and A Half Men” speaks…they have to speak loader to get noticed if Sheen is not recognized. He is a news magnet.

With that, have you noticed Ashton Kutcher making the rounds to talk shows? Did you see Jon Cryer get a star on the Walk of Fame? CBS’ PR team is on high alert to succeed this year without Sheen.

Who will get the last laugh? Well, if you tuned into Comedy Central’s Roast of Charlie Sheen Monday night  (another perfectly timed appearance), Charlie would tell you he’s already won.

And who could argue that! He’s now allegedly getting a $25 million settlement and doesn’t have a financial worry in the world. However, with this new Charlie we are seeing, he has a conscious and an awareness that his behavior was in poor judgement. I just hope he starts the healing process toward finding that peace that passes all understanding.

Time does heal all wounds…and the viewing public will come around once he consistently proves that he on the stable train to wellness. That’s the best PR he can buy.

Don’t take my word for it. Here’s Charlie’s view from his recent roast.

Roast of Charlie Sheen Mon, Sept 19 10/9c
Charlie Sheen – Charlie on Mars
www.comedycentral.com
Comedy Central Funny TV Shows Roast of Charlie Sheen

 

 

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